In the event of a dispute, we inform you that the consumer may resort to the Alternative Dispute Resolution entities identified on the consumer portal, on the www.consumidor.pt website, or Online Consumer Dispute Resolution identified on the https://webgate.ec.europa.eu/odr website.

The currently existing alternative dispute resolution entities are as follows:

CNIACC – National Center for Information and Arbitration of Consumer Conflicts

Generic competence

Email: mailto:cniacc@unl.pt

Web: http://www.arbitragemdeconsumo.org

Algarve Consumer Conflict Information, Measurement and Arbitration Centre

Geographical area covered – contracts concluded in the District of Faro

Email: apoio@consumidoronline.pt

Web: http://www.consumidoronline.pt

Consumer Conflict Arbitration Centre of the District of Coimbra

Geographical area covered – contracts signed in the municipalities of: Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares.

Email: geral@centrodearbitragemdecoimbra.com

Web: http://www.centrodearbitragemdecoimbra.com

Lisbon Consumer Dispute Arbitration Centre

Geographical area of coverage – contracts signed in the Lisbon Metropolitan Area: Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira.

Email: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt

Web: http://www.centroarbitragemlisboa.pt

Porto Consumer Information and Arbitration Centre

Geographical area of coverage – contracts signed in the Porto Metropolitan Area: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.

Email: cicap@mail.telepac.pt

Web: http://www.cicap.pt

Vale do Ave Consumer Disputes Arbitration Center / Arbitral Tribunal

Geographical area of coverage – contracts signed in the municipalities of: Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho and Vizela.

Email: triave@gmail.com

Web: http://www.triave.pt

CIAB – Center for Information, Arbitration and Consumer Conflicts

Geographical area of Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho and Vila Verde.

Email: geral@ciab.pt

Web: http://www.ciab.pt

Madeira Consumer Dispute Arbitration Centre

Email: centroarbitragem.sras@gov-madeira.pt

Web: http://www.srrh.gov-madeira.pt