Exchanges and returns of products sold at a distance are governed by Decree-Law No. 24/2014, of 14 February. All electronic components such as: LCD/Screens/Displays, Flex, Touch Screen, Lenses, Repair Components, Chips, etc., are exclusive products for specialized shopkeepers. Micro Wire will not admit returns for evident evidence of negligence, mishandling, or use in bad faith.

Return conditions

• To proceed with the return you must enter your account, go to the order area and choose the desired one, an option “Return Item” will be suggested. In order for the withdrawal period to be respected, it is sufficient that your communication regarding the exercise of the right of withdrawal is sent to Micro Wire before the end of the withdrawal period. In case you don’t have an account, leave a paper in the order with the order number, or the purchase invoice.
• Exchanges/returns of products ordered up to 14 days after the date of receipt of the order will only be accepted, as described in the legislation that regulates this sector. Returned products must be accompanied by the invoice, manuals, accessories and original packaging intact, and any associated offers, as they were sold and sent to the customer. Otherwise, Micro Wire reserves the right not to accept the return.
  You must return the goods properly packaged, with original packaging to the following address:

  Clouds and Roots Unip, Lda
  Aldeamento Mira Villas, Edifício Patio, Loja 11
  3070-743 Praia de Mira

  Warning:
  Write the Return number on a piece of paper or a sticker label and stick it on the outside of the package in a visible way. You should only write: RMA No. {Order/Purchase Number}
  *All packages that do not have the RMA number on the outside will be automatically rejected and returned.

• The costs of returning the order will always be fully borne by the customer, regardless of their nature or size. If the product to be returned cannot be returned by regular mail, its cost may reach a maximum of €50, depending on the volume and weight of the product to be returned.
• In the case of reimbursement, this will always be made through the bank transfer modality, and will only be made after Micro Wire verifies the conformity of the condition of the product as well as its packaging, manuals, accessories and warranty seals. Refunds will be processed within a maximum of 10 days.
• Returns will not be accepted for products whose guarantee/safety seal is torn, cut or violated or products whose consumables are used and their respective packaging opened or other conditions that make it impossible to resell them.
• If the product to be returned has any offer, it must also be returned in perfect condition and in its original packaging intact, if this is not the case, Micro Wire will deduct the value of the product from the amount to be returned to the customer.
• Returns will not be accepted for any products (damaged or under warranty) that are sent to our warehouse on delivery.
• Returns will not be accepted for any products ordered to measure or customized for the customer.
• Returns or exchanges of items once used will not be accepted. The customer will be held responsible for the depreciation of the good, if the manipulation carried out to inspect the nature, characteristics and operation of this good exceeds the manipulation that is usually allowed in a commercial establishment, in which case it is considered that the good does not meet the conditions for the termination of the contract to be concluded and therefore the return or exchange is not accepted by Micro Wire.
• Exchanges due to customer dissatisfaction or deception will only be accepted if all the exchange/return conditions are met.

Note: The deadline for reviewing returns may take 14 business days. Return requests can take up to 48 hours to be confirmed.