General Conditions of Sale

Micro Wire may, from time to time, modify certain provisions of its general conditions.

It is considered that by validating an order, the customer is easily accepting our general conditions of sale.

Any clause accompanying a Customer’s order or any other document (such as the Customer’s general terms of purchase) that is contrary to these General Terms and Conditions shall not be admissible by Micro Wire.

The website is www.microwire.pt owned by Clouds and Roots Unip, Lda, headquartered in Praia de Mira, legal person n° 516 154 940.

Orders

Micro Wire offers different modes for order fulfillment:

In writing, via email through the geral@microwire.pt;

By phone, through the contact 231 471 305, and it is mandatory for the customer to provide an email so that the order form is sent to him for validation and in order to safeguard possible errors;

Through our website – www.microwire.pt;

In person at our premises within the respective opening hours.

All orders are saved within a maximum of 4 working days. After this period, contact is made with the client to decide on the status of the same. If it is not possible to make contact, it is considered annulled.

Micro Wire reserves the right to limit the purchase quantity of any product/reference by each customer.

Prices

The prices of the products presented for sale in the national territory by Micro Wire are those displayed on the website www.microwire.pt , are invoiced in euros and include VAT at the legal rate in force on the date of registration of the order. Prices are valid unless there is a typographical error or an error on the website, Micro Wire may change the price or cancel the order without notice.

The prices displayed on advertising platforms such as Facebook, Instagram and other social networks or advertising brochures are for informational purposes only and the valid prices are displayed by the website www.microwire.pt

All offers provided by Micro Wire are valid at the price level within a maximum period of 8 days, unless stocks are out of stock.

Payments

The payment terms offered by Micro Wire are:

On the online platform through ATM reference.

For orders with the in-store payment option, Micro Wire may pre-order full payment of the order or a portion of the total order value if the order exceeds the value of €500.

• In the Shop:
  • Cash;
  • Atm;
  • MBWay
  • Bank transfer

Transport

All products purchased in our store will be shipped by GLS, CTT Expresso or CTT Azul from Monday to Friday. The average shipping time is 2-3 business days after payment. All orders placed by CTT Azul are the sole responsibility of the customer, namely the correct insertion of delivery data. CTT Azul has no way of tracking, so it is not recommended for large orders. Micro Wire is not responsible for possible loss.

If you are not present at the time of delivery of the order, a message will be sent to you by the carrier and on the next working day they will try to make the delivery again. It is essential that you bring your citizen card with you for any order pickup.

Together with your order, you will be able to find the respective invoice for your purchase.

You should check the product upon delivery, as it may be damaged during transport and the responsibility will be of the carrier. This verification must be done within a maximum of 48 hours after receiving the order.

Delivery Deadlines

Delivery times vary depending on stock availability at the time of ordering. If there is no stock in store, the order may take between 4 to 5 working days to be available. If it is not possible to satisfy it, an email is sent to the customer informing of the stock out-of-stock and suggesting an alternative, if any.

All equipment that is subject to assembly is subject to a slightly different timeframe due to the workload on the assembly line at the time of its completion.

Complaints

If the product(s) received does not conform to the Invoice, Customer must notify Micro Wire at that time or no later than Fifteen (15) days from receipt of the product and shipped by carrier to the Customer, accompanied by a copy of the Invoice, which must be sent together with the respective claim.

Any claim regarding the product(s) must be accompanied by a copy of the order invoice. Illegibility or ambiguity that does not allow the Customer to properly use the product(s), good(s) or service(s) and that the product(s) is in its original state (in perfect condition and complete, i.e. packaging, manuals, cables, accessories, etc.), defect and, if it is necessary to prove this defect, You must send the product with its original packaging with the useful references for identification.

After the period of 15 (Fifteen) days from the delivery of the product(s), any complaint will be subject to prior evaluation by Micro Wire, which may be accepted or not, depending on the evaluation of the Technical Department.

No claim will be admitted if the above conditions are not scrupulously respected.

Returns

For distance purchases (online and to be received at the address via carrier), Portuguese Law establishes a period of 14 days (commonly known as a cooling-off period) for the consumer after taking physical possession of the goods, during which they can return the item(s) without the need to indicate a reason. In cases of free Contract Termination, the return costs are borne by the consumer, as stipulated in paragraph 2 of article 13 of Decree-Law no. 24/2014, of 14 February.

There is no article in Portuguese law that contemplates the return of items purchased directly in the physical store, unless the right to information is broken. For example: If the salesperson in the store says that a product has characteristic A and buys the product based on that information, and when he gets home he confirms that he does not have this characteristic, the right to information has been broken. In this case, the customer can return the product.

All products ordered through the Portal, Email or in-store, which are not listed on the website (i.e. which have been ordered specifically by order), are not returnable.

All products returned to Micro Wire must be in perfect condition and carefully packed in their original packages/packages, without any modification of their references and serial numbers.

Returns of products that involve personal hygiene risks such as headphones and others are not accepted.

In the case of repair parts, all items are tested at the exit of the warehouse, before being dispatched, in order to ensure that they are not damaged and are in correct working order (with all adhesives, no marks of use, etc.). So they follow with a guarantee seal on the inner packaging. If this seal is damaged, the consumer loses the right to return, as it is considered a violation of the packaging that can lead to violation/damage to the product itself.

For electronic components (resistors/capacitors/chips, etc.) they are not entitled to return because they are consumables and their correct operation will depend on their correct installation.

The respective labels must be intact so that they can be resold in the future.

Learn more at: Shipping & Returns

Warranty

All items purchased from Micro Wire, either online or at our establishment, are covered by the legal warranty scheme. Before purchasing an asset, keep in mind the following points outlined on this page:

All products sold by Micro Wire are not manufactured by Micro Wire. At the time of sale, Micro Wire issues the respective invoice to the customer, a document that must be duly preserved to guarantee the purchased good.

In addition to the 2-year warranty, some specific products have an extra warranty period. This warranty must be claimed directly from the manufacturer, together with the purchase invoice.

All products purchased less than 15 (fifteen) days ago, defective or damaged will be designated as DOAs. (Dead on Arrival), DOAs are checked for confirmation of failure as soon as they are delivered to Micro Wire’s facility. After confirmation of the fault, Micro Wire, and if it is impossible to repair within 5 (five) days, will proceed with the replacement unless stock is out of stock. In case of stock outage, Micro Wire will inform the customer about the delivery time of the same product or the exchange for another similar product.

On laptops, each manufacturer may only offer a 1-year warranty. Consult us before purchase, to be sure of the warranty period of the battery of the notebook you are looking for;

In cases of RMA, Micro Wire undertakes to do its best to have its product exchanged as soon as possible, bearing in mind that the process does not depend exclusively on the seller (Micro Wire). All products that arrive at our facility for RMA are tested and shipped as soon as possible. From then on, the process becomes the responsibility of manufacturers and suppliers;

In the case of discontinued products, the exchange may be made for a product equivalent to or superior to the one currently on the market, however, this exchange is exclusively the responsibility of the supplier/manufacturer. A credit note may also be made so that the customer can later purchase another item(s) in our store(s); This same credit note will always be valid for 6 months.

The solution for the customer legally will have to be presented within 30 (Thirty) days.

RMA requests are made in the Customer Reserved Area. Failure to comply with the procedures described in this section will result in the return of the product at the Customer’s expense;

Please note that any change to the original product INVALIDATES THE WARRANTY. For example: removal of serial number stickers or other types of warranty labels, tampering caused by VMODS, incorrect installation of heatsinks in graphics cards and memories, processors and motherboards with broken/bent pins, incomplete products, etc. In all these cases the RMA is immediately REFUSED;

Regardless of whether the equipment has a warranty or not, as long as it is received for repair and no fault is detected, or if it has been caused by incorrect use, a fee may be charged to cover logistics costs;

In no event shall Micro Wire be held liable for any partial or total loss of data, programs or software installed in the products delivered for repair;

The deadline for picking up the equipment for repair is 30 days after the registration of the document, otherwise, the material is considered abandoned under the terms of article 1267/1a of the Civil Code, so Micro Wire is no longer responsible for the integrity of the equipment. From the moment it is considered abandoned, the holder is obliged to pay as a penalty clause the sum of 2.5 Euro for each day of delay in the withdrawal. 3 years after the date of the respective document and pursuant to Article 1299 of the Code of Civil Procedure. Civil, the material will become the property of Micro Wire by way of adverse possession. In the event of a debt, Micro Wire has the right to retain all existing material on its premises until it is fully liquidated.