Information
Orders
Everything you can do with a Micro Wire order: how availability works, when an item becomes yours, how shipping is calculated, how to add items to an order you have already paid for, and where to track it. The contractual rules are in the Terms and Conditions; shipping and returns in Delivery & Returns.
1. Item availability
Every product page shows the item’s real status. Stock updates in real time with every sale, return or warehouse intake, and shows the time of the last update and, where available, the date of the last physical count in the warehouse.
In stock
The item is in our warehouse in Praia de Mira and ships within the normal dispatch time.
Made-to-order
The supplier has it. We buy it after your payment; the approximate lead time is shown on the product, and shipping only starts once the item reaches us. Rules in Made-to-order items.
Out of stock
No stock available. Leave your email under "Notify me when available" and we will let you know when it is back.
If your basket mixes in-stock and made-to-order items, the delivery date estimated at checkout already includes the supplier’s lead time.
2. Who gets the last unit
The rule
The item goes to whoever pays first.
Adding an item to your basket or placing the order does not reserve it. A unit leaves stock only when payment is confirmed. If there is 1 unit and two people order 1, it goes to whoever’s payment is confirmed first.
Example: 1 unit in stock
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Anna places an order and chooses bank transfer. Rob orders right after and pays by card.
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Rob’s card payment is confirmed in seconds: the unit leaves stock and is his. The site now shows the item as out of stock.
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If Anna pays later, the unit is gone: we let her know and refund what she paid.
Low stock? Pay instantly.
MB WAY, card, Apple Pay, Google Pay, Revolut Pay and Klarna confirm payment instantly. A Multibanco reference or bank transfer only counts once the money reaches us, which can take hours or days.
3. Payment and unpaid orders
Accepted methods and the fee for credit-based methods are in Prices and payments. An order is only prepared once paid.
Left unpaid?
We send email reminders with a link that reopens the order at checkout, with the same items, so you can complete payment or choose another method.
Automatic cancellation
If payment does not arrive within 5 days, the order is cancelled automatically, at no cost. A payment arriving at the same moment always takes priority over the cancellation.
4. How shipping is calculated
Shipping = base price of the shipping option + €0.50 + VAT per kg (or part kg) above the weight allowance. The exact amount appears in the basket and at checkout, before you confirm.
1 · Destination
Country and postcode set the zone and the available carriers. You can get a quote in the basket with your postcode.
2 · Carrier
Each option has its own base price. Allowance: 2 kg, or 1 kg for CTT shipments.
3 · Weight
Total weight of all shipped items. Above the allowance, each kg or part kg costs €0.50 + VAT.
Example
Order of 3.4 kg · GLS · allowance 2 kg
Excess: 1.4 kg → rounded up to 2 kg
Shipping = base price + 2 × €0.50 = base price + €1.00 + VAT
Free shipping
Above the minimum item value (excl. VAT), the base price drops to zero and you only pay for excess weight. Thresholds and destinations in Shipping conditions. Resellers have their own thresholds: see the Reseller Area.
Store pickup
No shipping cost. Choose "Store Pickup" at checkout and collect in Praia de Mira. Address and timings in Delivery & Returns.
5. Adding items to an order
Forgot something? Until we start preparing your order, you can add items. They go in the same box, to the same address, and you only pay for the items plus any extra shipping if the weight goes up.
How it works
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Sign in and open the order in Your orders.
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Select "Add items to this order". A banner at the top confirms which order you are adding to.
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Choose the items and go to checkout: address and shipping are taken from the original order.
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Pay with an instant method. The new order is linked to the original and both ship together.
When it is possible
- The order was placed with a customer account (not as a guest).
- The original order is already paid.
- The warehouse has not yet started picking, invoicing or packing the order. The button only shows while this is true.
What you pay
- The items you add, with their own invoice.
- Shipping: only the kg (or part kg) the extra weight adds above the original order’s allowance. If the original had free shipping, that allowance still applies.
- Store pickup: no shipping cost.
The warehouse does not wait
Only instant payments are accepted (MB WAY, card, Apple Pay, Google Pay, Revolut Pay, Klarna). If we start preparing the original order in the meantime, the purchase becomes a normal order with its own shipping, and you review the shipping cost before confirming. Shipping already paid on the original is not refunded, even if the total exceeds the free-shipping threshold. Add mode expires after 3 hours of inactivity.
6. Tracking your order
With a customer account
In Your orders, each order shows:
- Status and history, with the date of each step.
- Shipments, tracking number and a link to the carrier.
- The invoice, to download.
- Buy again for the same items in one click.
- Return request per item, with your deadline date.
Without an account (guest)
In Order status, enter the order number and the email used for the purchase. You see the same detail page, with status, shipments and invoice.
To return without an account, use the guest return request.
We also run our own system that tracks shipments and alerts us to delays or parcels left at a ParcelShop. Details in Shipping conditions.
7. Frequently asked questions
Does adding an item to the basket reserve it? +
No. Neither the basket nor an unpaid order reserves stock. The item is yours once payment is confirmed.
I chose Multibanco or bank transfer. Is the item held until I pay? +
No. Until payment arrives, someone else can buy the same unit. If stock is low, pay with an instant method.
Can I add items to a guest order? +
No. Adding items is only available for orders placed with a customer account. Without one, place a new order.
Can I add items more than once? +
Yes, as long as the original order has not gone into preparation. Each addition is a separate order linked to the original, and they all ship in the same box.
Can I cancel an order? +
Yes, at no cost, until it ships, except for made-to-order items (see Terms and Conditions). Ask via Contact. Once received, the right of withdrawal applies.
Where is my order?
Bought without an account? Look it up with the order number and email. For anything else, get in touch via Contact.