Repair Terms & Conditions

Diagnosis

Diagnostics at Micro Wire are generally free of charge. We use a "resolution by substitution/testing" methodology:

• If a problem is solved by replacing a component during testing, we assume the fault lies with that component.
• If the customer approves the quote based on this diagnosis, they benefit from a 14-day period after pickup to confirm the effective resolution.
• This methodology aims to speed up the process, preventing the customer from being without their device for long periods solely for technical validation.

Repair Time

The deadlines indicated are estimates based on normal workflow conditions and parts availability. Although Micro Wire strives to strictly meet these deadlines, exceptional situations (supplier delays, unforeseen technical complexity) may cause changes.

Micro Wire cannot be held responsible for indirect damages resulting from justified delays, but commits to keeping the customer informed of any changes to the initial deadline.

Repair Conditions

1. Intervention Risks and Hidden Defects

Opening and manipulating electronic devices carries risks, especially in devices already damaged (e.g., previous drops).

• Latent Damages: Components subject to mechanical stress (cracked solder joints, fragile cables) may fail definitively during disassembly.
• Liability: Micro Wire focuses on repairing the reported fault. We are not responsible for anomalies in non-intervened components that manifest later due to the device's prior state of degradation.

2. Aesthetics and Signs of Use

The manual repair process may, in rare cases, leave minimal marks (e.g., in the chassis opening area).

• Micro Wire is not responsible for slight aesthetic damages that do not compromise functionality and are inherent to the mechanical force required to open sealed devices.

3. Satisfaction Guarantee (Return)

If the original problem persists after repair, the customer has 14 days to report the situation.

• Solution: We will proceed with a new analysis. If the repair is unfeasible, we will reverse the process (reinstalling old parts) and refund the amount paid.
• Condition: For a full refund (labor + parts), it is mandatory that the customer returns the new parts installed by Micro Wire. If the customer does not have the old parts for reversal, we will try to use service parts, without guaranteeing perfect aesthetic condition.

4. Batteries and Charging Circuits

Replacing the battery may not solve battery life issues if the cause is damage to the Motherboard (Charging IC). This is common in devices charged with non-certified cables or unstable sources (cars). In these cases, the problem lies not with the new battery, but with the device's energy consumption.

5. Water Resistance (IP67/IP68)

Important Warning: Any technical intervention involving opening the device voids the water/dust resistance certification (IP67/IP68). After repair, the device should not be submerged or exposed to liquids.

Unforeseen Events and Liability

1. Incident Coverage

Despite rigorous security protocols, accidents can happen. Micro Wire assumes responsibility if the device, while in our custody, is:

• Lost (Theft/Burglary);
• Accidentally damaged (Fire, Flood, Power Surge);
• Rendered unusable due to technical error during intervention.

2. Compensation Methods

In case of a proven incident, Micro Wire will compensate the customer through one of the following ways (in order of preference):

1. Full Repair: Restoring the device to its original functional state.
2. Replacement: Delivery of a device with equal or superior characteristics (same model or successor), within up to 30 days.
3. Indemnification: Payment of the device's current commercial value (Fair Market Value).

3. Calculation of Indemnity Value

For monetary compensation purposes, the value is based on fair commercial depreciation:

• Base Rule: Depreciation of 25% per year on the purchase invoice value.
• Safeguard: A minimum residual value of 20% of the acquisition value is always guaranteed.
• No Invoice: The official launch RRP and the model's launch date are used as a reference.

4. Exclusion of Liability (Data)

Micro Wire's liability is limited to hardware. We are not responsible for data loss resulting from physical or logical failures or unforeseen incidents (fire/theft). The value of data is subjective and impossible to insure.

Warranty

1. Legal Deadlines

In compliance with Decree-Law No. 84/2021, our repairs benefit from the following warranty periods:

• Final Consumers: 3 Years warranty on new parts applied.
• Professional Use: 6 Months warranty.

2. Warranty Exclusions

The warranty covers manufacturing defects of the part or assembly errors. The warranty is automatically voided if the device presents:

• Subsequent Physical Damage: Cracked glass, broken LCDs (ink spots/lines), deep dents, or bent components.
• Liquid Damage: Moisture infiltration or oxidation.
• Seal Tampering: If the device is opened by third parties or the customer.
• Software: Incompatibilities generated by system updates or third-party apps.

3. Specific Notes

• Physical Damage to Repaired Part: A repaired part that appears broken (e.g., screen) loses its warranty, regardless of the cause. It is not technically possible to distinguish between "broke on its own due to bad fitting" or "broke due to pressure in the pocket".
• Batteries (Consumables): Battery warranty covers functional failures but does not cover natural chemical capacity degradation inherent to use (charge cycles). A loss of up to 20% capacity over time is considered normal.

4. Claiming the Warranty

The customer must report the anomaly as soon as it is detected. Continuing to use the faulty device causing additional damage (e.g., swollen battery breaking the screen) may result in the warranty not covering the secondary damage.

Personal Data and GDPR

1. Responsibility for Backups

The customer is solely responsible for safeguarding their data.

• Mandatory: Perform a Backup before handing over the device.
• Risk: Motherboard interventions, software updates, or memory replacement imply total data loss. Micro Wire assumes no responsibility for information loss.

2. Privacy

Micro Wire guarantees the confidentiality of data contained in the device, accessing only what is strictly necessary to test functionality (e.g., accessing the camera or testing sound). If system access (unlock code) is needed, it will be requested from the customer solely for testing purposes.

3. Collection and Abandonment

• Collection Deadline: 90 days after notification of completion.
• Abandonment: After 90 days without collection, the device enters the abandonment process. Micro Wire reserves the right to charge storage fees or send the device to an authorized recycling/disposal center, ceasing liability for its custody.

Transport (Shipping & Pickup)

1. Liability and Mediation

When requesting the pickup/delivery service, the customer accepts that transport is performed by external partner carriers. In case of an incident, Micro Wire will act as a mediator to resolve the situation with the carrier.

2. Packing Duty

It is the customer's sole responsibility to correctly package the device. The carrier and Micro Wire decline responsibility for damages caused by insufficient packaging (e.g., sending a phone in a simple envelope without protection).

3. Insurance and Limits

Transport includes insurance against loss and visible damage to the packaging.

• Compensation Limit: Up to €1000 (one thousand euros).
• Higher Value Devices: If your device is worth more than €1000, the customer accepts that the maximum reimbursement will be €1000. If you do not accept this risk, you must deliver the device in person.

4. Claiming Transport Insurance

To activate insurance in case of damage or loss, it is mandatory to present the Purchase Invoice of the device to prove its value. Without this document, the carrier will not process the compensation.