Repair Terms & Conditions

We have made every effort to make these repair conditions clear and transparent. Given the technical nature of the services, we have highlighted crucial points for your convenience, ensuring total transparency in the technical assistance process.

1. Admission and Diagnosis

Preliminary Tests

Whenever possible, we perform admission tests to detect visible anomalies. Attention: Failure to detect a fault during this initial test does not guarantee the device is free from hidden issues. This test merely serves as a record of the incoming condition.

Diagnostic Methodology

Our diagnostics are generally free of charge, based on resolution by replacement/testing. If the quote is approved based on this diagnosis, the customer benefits from 14 days after collection to confirm the effective resolution of the problem.

Repair Time

The indicated timeframes are estimates based on normal conditions. Exceptional situations (supplier delays or technical complexity) may cause changes. Micro Wire is committed to keeping the customer informed but is not liable for indirect damages resulting from justified delays.

2. Repair Conditions

Risks and Hidden Anomalies

Opening electronic equipment carries risks. Components subject to mechanical stress (e.g., previous drops) may fail during disassembly.

Micro Wire focuses on the reported fault and is not responsible for anomalies in untouched components that may manifest later.

Aesthetics and Signs of Use

The manual repair process sometimes requires mechanical force to open sealed devices.

We are not responsible for slight, minimal aesthetic damage (e.g., in the chassis opening area) that does not compromise functionality.

Satisfaction Guarantee

If the original problem persists, you have 14 days to report it. We will re-evaluate and, if unfeasible, reverse the process and refund the amount paid.

Mandatory: For the refund, the customer must return the new parts installed by Micro Wire.

Batteries and Charging Circuits

Replacing the battery may not resolve battery life issues if the damage is on the Motherboard (Charging IC) — common when using uncertified cables or car chargers. In these cases, the fault lies with the device's power consumption, not the new battery.

Warning: Water Resistance

Any technical intervention requiring the opening of the device voids the water and dust resistance certification (IP67/IP68). The equipment must not be submerged or exposed to liquids again.

3. Unforeseen Events and Compensation

Incident Coverage

We assume responsibility if the equipment in our care is lost (theft/robbery), accidentally damaged (fire, flood), or rendered unusable due to technical error. In such cases, we will compensate the customer through one of the following methods:

Full Repair

Restoration of the equipment to its original functional state.

Replacement

Delivery of a device with equal or superior specifications (same model or successor) within up to 30 days.

Compensation (Expected Value)

Payment based on a depreciation of 25% per year on the invoice value, ensuring a minimum residual value of 20%. Without an invoice, the launch MSRP is used.

4. Service Warranty

■ Legal Deadlines (Decree-Law No. 84/2021)

End Consumers: 3 Years warranty on the new parts applied.
Professional Use: 6 Months warranty.
Batteries (Consumables): The warranty covers failures, but not the natural chemical degradation from use. A capacity loss of up to 20% is normal.

■ Warranty Exclusions

The warranty is automatically voided if the device shows:

Physical Damage: Cracked glass, LCDs with lines/spots (even on the repaired part), or bent components.
Liquid Damage: Moisture infiltration.
Tampered Seals: Opening by third parties or the customer.
Software: Incompatibilities caused by updates.

5. Personal Data and Logistics

Backups and Data Loss

The customer is solely responsible for safeguarding their data. Perform a Backup before drop-off.

Interventions on the motherboard or memory replacement result in total data loss. Micro Wire is not responsible for data loss under any circumstances.

Privacy and Abandonment

We guarantee total confidentiality, accessing only what is necessary to test functionalities.

Attention: 90 days after the completion notification without collection, the equipment enters an abandonment process and may be recycled.

Transport (Shipping and Collection)

Mediation: Transportation is handled by external partners. In the event of an incident, we act as mediators.
Packaging: It is the customer's sole responsibility to pack the device correctly. We decline responsibility for damage caused by insufficient packaging.
Insurance (Up to €1000): Includes insurance against loss and visible damage to the box. For higher-value equipment, the maximum refund is €1000 (otherwise, deliver in person).
Claiming Insurance: It is mandatory to present the Purchase Invoice to prove the value and activate compensation.