Alternative Dispute Resolution

What is Alternative Dispute Resolution?

 

Alternative dispute resolution is the possibility available to all consumers to turn to official entities that help them in resolving or guiding a conflict, before opening litigious processes in the Courts. As a general rule, the procedure is as follows: the customer asks an impartial third party to intervene as an intermediary between themselves and the merchant who is the target of their complaint. The intermediary may suggest a solution for your complaint, impose a solution on both parties, or bring the parties together to find a solution.

 

You may know the concept of alternative dispute resolution by another name: 'mediation', 'conciliation', 'arbitration' or 'competent commission for consumer disputes'.

 

Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the judicial route.

 

In accordance with Law No. 144/2015, Micro Wire provides the websites of the entities that can help you present your arguments: