Privacy Policy

Identity of the Controller (Who we are)

Clouds and Roots Unipessoal, Lda is a sole proprietorship limited company headquartered at Avenida Manuel Milheirão, Nr 148, 3070-767 Praia de Mira, Portugal, registered at the Commercial Registry of Coimbra under VAT/Registration Number 516154940, with a share capital of 5,000.00 Euros, hereinafter referred to as “Micro Wire”.

Micro Wire is the entity responsible for processing your personal data, committed to ensuring the privacy and data protection of users of its websites (microwire.pt, microwire.eu, and microwire.es).

Privacy Commitment

This Privacy Policy applies exclusively to the collection and processing of personal data by Micro Wire. We are committed to protecting the security of your data, strictly complying with the General Data Protection Regulation (GDPR) - Regulation (EU) 2016/679 and applicable national laws.

Collected Personal Data

What data do we collect?

We collect only the data strictly necessary for providing our services:

Identification and Contact: Name, Tax ID (NIF), date of birth, phone number, email, billing and shipping address.
Account Data: Order history, favorite products, and login credentials (encrypted).
Technical Information: IP address, device type, browser, and navigation data (cookies), used to improve site experience.

Minors

The Website is not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If we detect such an occurrence, we will immediately delete that data.

Purpose and Legal Basis for Processing

We process your data for the following purposes and legitimate grounds:

Contract Execution: To process your orders, manage shipping, invoicing, and warranties (e.g., repairs).
Legal Obligations: To comply with tax duties (reporting to Tax Authority) and legal requirements.
Legitimate Interest: To improve our services, customer support, fraud prevention, and site security.
Consent: For sending marketing communications (newsletters), if you have expressly accepted.

Data Sharing with Third Parties

Micro Wire does not sell your personal data. Data sharing occurs only with partners strictly necessary for the service operation:

Carriers: For order delivery (e.g., CTT, GLS, Correos Express).
Payment Processing: Banking entities and payment gateways.
Klarna Payments: In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your transferred personal data is processed in line with Klarna’s own privacy notice.
Authorities: If required by law (e.g., Tax Authority).

Security and Retention

Security: We use advanced security protocols (SSL/TLS), database encryption, and secure servers to protect your information against unauthorized access.

Retention: Data is kept only for the period necessary to provide the service or comply with legal obligations (e.g., billing data must be kept for 10 years by tax mandate).

Rights of the Data Subject

As a data subject, you have the right to, at any time:

Request access to the data we hold about you.
Request the rectification of incorrect or incomplete data.
Request the erasure of your data (Right to be forgotten), unless there is a legal obligation for retention.
Object to the processing of data for marketing purposes.

How to exercise your rights?

You can exercise these rights via email to [email protected] or by mail to our headquarters.

You also have the right to file a complaint with the National Data Protection Commission (CNPD) via www.cnpd.pt.