Privacy Policy
Micro Wire values the trust you place in us. This Privacy Policy details in an exhaustive manner how we collect, use, process, and protect your personal data across our domains (microwire.pt, microwire.eu, and microwire.es), ensuring full compliance with the GDPR.
1. Identification of the Data Controller
The entity responsible for processing your personal data is Clouds and Roots Unipessoal, Lda (hereinafter referred to as "Micro Wire").
We assume the institutional commitment to guarantee the privacy and protection of all data of users who interact with our digital platforms.
- Registered Office: Avenida Manuel Milheirão, Nr 148, 3070-767 Praia de Mira, Portugal
- VAT ID / Tax Number: 516154940
- Registration: Commercial Registry Office of Coimbra
- Share Capital: 5,000.00 Euros
2. Personal Data Collected
We collect and process only the data strictly necessary for its intended purpose, divided into the following categories:
Identification and Contact
- Full name
- Tax Identification Number (NIF)
- Date of birth
- Telephone contact (Mobile/Landline)
- Email address
- Billing and Shipping address
Account and Transaction Data
- Full order history
- Favorite product lists (Wishlists)
- Customer Area access credentials (stored via irreversible encryption)
- Customer support communications
Technical and Digital Information
- IP Address (Internet Protocol)
- Device type and Operating System
- Browser type
- Browsing data and website behavior (via Cookies)
Policy regarding Minors
Our Website is not intended for individuals under 18 years of age. Micro Wire does not intentionally collect data from minors. If we become aware that data from a minor was collected without lawful parental consent, we will proceed with its immediate deletion from all our systems.
3. Purpose and Legal Basis for Processing
Performance of a Contract
Processing indispensable for handling your orders, managing shipping flows, billing, technical assistance, and warranty management (RMA).
Compliance with Legal Obligations
Data processed to comply with tax duties, such as the mandatory communication of invoices to the Tax and Customs Authority.
Legitimate Interest
Used for the continuous improvement of our services, after-sales support, active fraud prevention, and maintaining the cybersecurity of our platforms.
User Consent
We only send marketing communications, news, or newsletters if you have provided your free, specific, and informed consent.
4. Data Sharing with Third Parties
Micro Wire does not sell personal data of customers. Information sharing occurs strictly with partners necessary to enable the contracted service:
Logistics and Payments
- Carriers: Sharing shipping data with CTT, GLS, or Correos Express for the physical delivery of goods.
- Payment Gateways: Banking entities and card processors for secure transaction validation.
Klarna Integration
In order to offer you Klarna’s payment methods, we transmit personal data from the contact form and order details during checkout. This allows Klarna to assess whether you qualify for their payment methods. Your data is processed under the responsibility and Privacy Policy of Klarna.
5. Security and Retention
We implement strict technical and organizational measures to protect your information against loss, misuse, or unauthorized alteration:
- Use of SSL/TLS (HTTPS) protocols
- Encryption of critical databases
- High-security servers with restricted access
Retention Period
Data is kept only for the period necessary to provide the service or to comply with legal obligations.
Example: Billing data is kept for a mandatory period of 10 years as required by Portuguese tax legislation.
6. Rights of the Data Subject
As a data subject, the user may exercise the following rights guaranteed by the GDPR:
How to exercise your rights?
You can send your request by email or formal letter to our headquarters.
[email protected]You also have the right to lodge a complaint with the national supervisory authority:
National Data Protection Commission (CNPD)
www.cnpd.pt