Deliveries & Returns
Transparency throughout the entire process. Discover how we calculate shipping, our delivery times, and how our return policy works under DL n.º 24/2014.
1. Shipping Conditions
Mainland Portugal
Spain (Mainland)
Final calculation considers actual weight, volumetric weight, and dimensions.
Portugal and Spain on orders over €100 (excl. VAT) and up to 3 kg. If the weight exceeds 3 kg, only the excess value is charged — automatically calculated in the cart.
International shipping by postal service (CTT)
International postal shipments do not include transport insurance. In case of loss or damage, the responsibility for the goods lies with the customer. For shipments with insurance coverage, select the GLS or Correos Express method at checkout.
Same-day shipping
Confirm your payment before these hours for your order to ship today.
Orders confirmed after these hours will roll over to the next business day.
The process
Purchase and checkout
Immediate
Processing
Automatic
Transit
1–2 business days
Delivery
In hand
Real-time stock
Our inventory is continuously checked and updated. In very rare situations — an item with an anomaly detected during inspection or failed quality testing — shipping may be delayed up to 3 business days, with the customer informed immediately by email.
Shipment returned by the carrier
If an order is returned to the origin due to the absence of the recipient or refusal of delivery, the customer will be responsible for the costs of a new shipment. If you choose not to receive it again, the original transport amount will be deducted from the refund, issued via the same payment method.
2. Return Policy
Online purchases
Under DL n.º 24/2014, you benefit from the Right of Free Resolution of 14 continuous days after receiving the order. You can return the item without justification, bearing the return transport costs.
In-store purchases
For in-person purchases, Portuguese law does not provide the right of free resolution. We accept in-store returns only in cases of proven defect or non-conformity of the product.
Legal warranty — 3 years
All products sold by Microwire benefit from a 3-year legal guarantee of conformity, under DL n.º 84/2021. In the event of a defect, you are entitled to repair, replacement, price reduction, or contract resolution, as appropriate.
How to start a return
Three steps. On average, 5 minutes.
Start the request
If you have an account, go to the dashboard and click on "Return Item". As a guest, fill out the online form. You will receive the instructions and the RMA Number by email.
Pack the item
Place the product in its original box with all accessories, and then inside an external shipping box. Do not stick labels directly on the product packaging.
Identify and ship
Write visibly on the outer box: RMA Nº [Your Number]. Send it to the address indicated below.
3070-743 Praia de Mira, Portugal
We accept
- Product with no signs of use, scratches, or damage.
- Original box intact with plastics, manuals, and associated free gifts.
- Return made by the customer (we do not accept cash-on-delivery shipments).
- Refund issued after receipt and evaluation of the item, up to 14 business days, via the same payment method.
Exceptions
- Repair parts with mounting marks or removed films/seals.
- Electronic components that have been soldered.
- Personal hygiene: earphones (in-ear) with an open box.
- Sealed hardware/software: consoles or games with broken seals.