Deliveries & Returns
Shipping & Tracking
Our goal is for you to receive your order as quickly as possible. We work with carriers GLS, Correos Express, and CTT for shipments from Monday to Friday (excluding holidays).
Shipping Costs (Weight)
- For any carrier, €0.50 is added for each additional KG (transport) to the base price.
- Free Shipping: If you are eligible for free shipping, the offer is valid up to 3kg. Above that weight, you must pay the excess amount.
Processing Time (Preparation)
- After payment confirmation, your order is generally prepared and shipped within 1 business day. During high volume periods, this may extend up to 2 business days.
- Same Day Shipping (Cut-Off): Orders with confirmed payment before the cut-off time (Monday to Friday) are usually shipped the same day.
- CTT (Express and Registered): 12:00 PM
- GLS (Express/Priority): 5:15 PM
- Correos Express: 1:00 PM
- Note: Payments confirmed after this cut-off time will be processed on the next business day.
Delivery Times (Transit)
After dispatch (handover to the carrier), the usual transit time is:
- Mainland Portugal: 1 to 2 business days.
- Islands (Azores & Madeira): 3 to 8 business days (varies by island).
- Spain: 1 to 2 business days.
- Europe: 2 to 8 business days.
Tracking
As soon as your order is shipped, you will receive an email with the tracking number to follow the delivery on the carrier's website.
Returned Orders (Incorrect Address)
If an order is returned to Micro Wire due to an incorrect/incomplete address or unknown recipient:
- The customer will be contacted.
- For a reshipment, new shipping fees will apply.
- If the customer chooses to cancel, the amount for the products will be refunded (excluding the shipping costs of the failed delivery).
Invoicing
The invoice is sent digitally via email and is also included physically inside the order box.
Inspection upon Delivery
The customer must verify the condition of the packaging upon delivery. If the box shows evident damage (crushed, torn, wet), you must REFUSE THE DELIVERY with the courier to ensure a quick resolution.
Returns (Online & Physical Store)
The law defines different rules depending on the place of purchase:
Distance Selling (Online)
- Right of Withdrawal: In accordance with DL n.º 24/2014, the customer has 14 days after physical receipt of the goods to return the item without needing to provide a reason.
- Return Costs: In case of withdrawal (change of mind), shipping costs to return the product to our facilities are borne by the consumer.
In-Store Purchases
- Portuguese law does not provide for a right of withdrawal for in-person purchases, unless there is a defect or incorrect information about the product.
How to Start a Return
The request must be communicated before the 14-day period expires.
Return Request
- With Customer Account: Access your account area, select the order, and click on "Return Item".
- Guest Checkout: Fill out our online return form.
- Note: Confirmation with shipping instructions will be sent via email.
Shipping Address
- Return the goods well-packed to:
- Clouds and Roots Unipessoal, Lda
- Aldeamento Miravillas, Edif Pátio, Loja 11
- 3070-743 Praia de Mira, Portugal
Package Identification (Important)
- To ensure quick processing, identify the outside of the shipping box with: RMA Nº [YOUR NUMBER]
- Attention: Do not write directly on the product's original packaging. Use an outer shipping box. Failure to identify the package may cause delays in the refund.
Conditions for Acceptance
To be accepted for a full refund, the product must be in a condition to be resold as new:
- No signs of use, scratches, or damage.
- Original box complete, with all manuals, accessories, and protective plastics.
- Manufacturer's warranty/security seals intact.
- Bundles/Offers must be returned together.
Depreciation: The customer is liable for any depreciation of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exceptions to the Right of Return
We do not accept returns based on change of mind for:
- Repair Parts (Screens, Batteries, etc.): If seals, adhesive strips, or protective films are removed, or if the part shows signs of assembly.
- Electronic Components: (Chips, capacitors, etc.) that have been soldered or installed.
- Personal Hygiene: Earphones, in-ear headphones, etc., if the packaging has been opened (for health protection reasons).
- Customized Products or products ordered specifically for the customer.
- Sealed Software and Hardware: Games, software, consoles, or computers if the packaging seal is broken.
Refunds
- Return shipping costs are the responsibility of the customer.
- We do not accept returns sent via Cash on Delivery (COD).
- The refund will be issued via the original payment method within a maximum of 14 days after receiving and verifying the compliance of the returned products.