Deliveries & Returns
Transparency throughout the process. Learn how we calculate shipping, our delivery times, and how our return policy works under Decree-Law No. 24/2014.
1. Shipping Conditions
Purchase and Checkout
Confirmation
Transport
Delivery
■ Shipping Costs
Shipping costs are calculated automatically in the shopping cart. This calculation is based on the actual weight, volumetric weight, and final dimensions of your order.
■ Delivery Times (Transit)
Once collected by our partner carriers (GLS, Correos Express, and CTT), standard transit times are:
- Mainland Portugal 1 to 2 business days
- Azores and Madeira 3 to 8 business days
- Spain 1 to 2 business days
- Europe 2 to 10 business days
Preparation Time and Same-Day Shipping (Cut-Off)
Orders are prepared within 1 business day. However, if payment is confirmed before our cut-off time, the order ships on the same day:
* Orders confirmed after these times will roll over to the next business day.
2. Return Policy
Online Purchases (Distance Selling)
Under Decree-Law No. 24/2014, you benefit from the Right of Withdrawal of 14 continuous days after receiving the order. You can return the item without justification, bearing the cost of return shipping.
Physical Store Purchases
For in-person purchases, Portuguese law does not provide the right of withdrawal (change of mind). We accept in-store returns only in cases of proven product defect or non-conformity.
How to initiate a Return (RMA)
Initiate the Request
If you have an account, go to your dashboard and click "Return Item". If you are a guest, fill out the online form. You will receive instructions and your RMA Number via email.
Pack the Item
Place the product in its original box with all accessories, and put it inside an external shipping box. Do not place labels directly on the product's packaging.
Identify and Ship
Write clearly on the external box: RMA No. [Your Number]. Send it to our facilities:
Aldeamento Miravillas, Edif Pátio, Loja 11
3070-743 Praia de Mira, Portugal
■ Acceptance Conditions
- Product with no signs of use, scratches, or damage.
- Original box intact with associated plastics, manuals, and free gifts.
- The return must be made by the customer (we do not accept cash on delivery shipments).
- The refund is issued to the original payment method within 14 business days.
■ Exceptions (Not Accepted)
- Repair Parts: If they show signs of installation or have removed films/seals.
- Electronic Components: Parts that have been soldered.
- Personal Hygiene: Earbuds (In-ear) with an open box.
- Sealed Hardware/Software: Consoles or games with broken seals.