Information
Terms & Conditions
These General Terms and Conditions of Sale govern purchases made in the Micro Wire shops — online, by email, by phone or in our physical store. By confirming an order, you declare that you have read and accept them. The version in force on the date of your order always applies.
1. Company details and scope
The company
The microwire.pt, microwire.es, microwire.fr and microwire.eu shops and the Micro Wire physical store are operated by:
- Company name
- Clouds and Roots Unipessoal, Lda.
- Registered office
- Avenida Manuel Milheirão, Nr 148, 3070-743 Praia de Mira, Portugal
- Store and lab
- Avenida Manuel Milheirão, Nr 117, 3070-767 Praia de Mira, Portugal
- NIPC (PT VAT No.) · Registration · Share capital
- 516 154 940 · C. R. Comercial de Coimbra · €5,000.00
- Contact
- [email protected] · +351 231 471 305 (call to a Portuguese landline)
Consumers and business customers
- Consumers are people buying for personal use. They benefit from all rights under consumer protection law, which these terms never limit.
- Business customers are those buying for their business (technicians, shops, resellers, companies): purchases made with a business account, with a company tax number or declared as such. Specific terms apply to them, set out in each section.
- Terms proposed by the customer (e.g. in purchase orders) only apply if accepted in writing by Micro Wire.
- The contract is concluded in Portuguese. Versions in other languages are translations; in the event of any discrepancy, the Portuguese version prevails, without prejudice to the mandatory rights of the consumer's country.
2. Orders
How the contract is formed (online)
You choose your items and review your basket, where you can correct quantities and details.
At checkout, you enter your address, shipping and payment details and see the final total price.
By clicking "Order with obligation to pay", you make your offer to purchase.
We email you the order summary and these terms, in a format you can keep.
Email and phone
Orders placed by email or phone are only valid — and only reserve stock — once payment is confirmed.
Payment deadline
Unpaid orders are held for 5 working days. After that, they are cancelled automatically at no cost.
Aged 18 and over
Purchases must be made by adults. Orders from minors require the involvement of a parent or legal guardian.
Limits and cancellation
We may limit quantities per customer (e.g. scarce products). You can cancel free of charge as long as the order has not been dispatched.
3. Prices
- Prices are those shown on the website at the time of order, in euros, including VAT at the applicable rate. Shipping costs are shown before you confirm.
- Businesses in another Member State with a VAT number valid in VIES can buy VAT-exempt (reverse charge).
- Product quotes are valid for 7 days. Prices published on social media or in finished campaigns are not binding.
Pricing errors
If, due to an IT or typographical error, an item is shown at a clearly incorrect price, we will tell you before dispatch: you can confirm the purchase at the correct price or cancel it for a full refund.
4. Payments
Online
Multibanco reference · MB WAY · Revolut Pay · Apple Pay · Google Pay · Debit/credit card · Klarna (orders over €150) · Bank transfer.
Physical store
Cash · Multibanco · MB WAY · Bank transfer (with proof of payment). Cash payments of €3,000 or more are not permitted by law (Portuguese Law No. 92/2017).
We issue an invoice for every purchase. To protect against fraud, we may ask for additional confirmation on unusual payments before dispatch.
5. Delivery and stock
We ship with GLS, DPD, Correos Express and CTT. Carriers, delivery times, shipping costs and cut-off times are set out in Shipping, Returns and Guarantees.
Delivery times and stock
- Made-to-order items: 4 to 10 working days; devices requiring technical assembly may take longer. The lead time is shown on the product.
- Unless a different time is stated, we deliver within 30 days at most. If we don't, you can give us an additional period and, once it ends, cancel for a full refund.
- If an item goes out of stock after purchase, we tell you straight away and offer an alternative or a refund — your choice.
Transit risk
- Consumers: risk passes to you when you receive the order — until then, losses and transit damage are our responsibility.
- Business customers: risk passes when the goods are handed to the carrier. For insured shipments, we handle the claim for you.
- CTT international post is uninsured: if a parcel is lost, we can only resend or refund once the postal investigation is complete.
On delivery
- If the box is visibly damaged, refuse delivery or accept it "with reservation", describing the damage on the courier's device.
- Hidden damage or a wrong/incomplete item: let us know within 24 hours, with photos. This is the deadline the carriers' insurers require.
- Consumers who report later keep their legal rights; business customers must report within 8 days at most.
6. Returns and guarantee
For consumers buying at a distance (Portuguese Decree-Law No. 24/2014, Directive 2011/83/EU), subject to the conditions and exceptions set out in Right of withdrawal.
For consumers, on new items (Portuguese Decree-Law No. 84/2021, Directive (EU) 2019/771); 18 months on refurbished items, where stated. Process, coverage and exclusions in Guarantee.
Business customer warranty
Glued or fitted parts are not eligible.
Unless a different period is stated on the product page. Warranty limited to original defects, by repair, replacement or credit, at Micro Wire's discretion.
DOA and RMA
- Dead on arrival (DOA): defects reported within the first 15 days are prioritised. If we can't resolve them within 5 working days, we replace (subject to stock) or refund.
- RMA: requests via your customer account or the returns form. Repair or replacement within 30 days at most.
Not covered by the guarantee
- Physical damage: broken screens, bent pins, burns, pressure marks.
- Seals or serial numbers broken, altered or removed.
- Misuse, poor installation, hardware, voltage or firmware modifications.
- Normal wear and tear — for batteries, our benchmark is retaining at least 80% of rated capacity up to 500 full cycles. Damage from uncertified chargers, deep discharge or extreme temperatures.
7. Liability and force majeure
Data on devices
Always back up your data before handing in or sending us any device. Micro Wire is not liable for data loss, except in cases of wilful misconduct or gross negligence.
Business customers
For business purchases, Micro Wire's liability is limited to the value of the items concerned and excludes loss of profit, loss of customers and third-party labour costs, except in cases of wilful misconduct or gross negligence. Items remain the property of Micro Wire until paid in full.
Force majeure
We are not liable for delays or failures caused by circumstances beyond our reasonable control, including:
8. Trademarks and content
- Third-party brands, models and logos (e.g. Apple, Samsung, Xiaomi) belong to their respective owners and are used only to identify part compatibility. This does not imply any affiliation with or endorsement by those brands, unless stated.
- Website content — text, photos, technical descriptions, guides and software — belongs to Micro Wire. It may not be copied or reused without written permission.
- Images are for illustration. We do our best to make sure they match the item, but colour, finish or packaging may differ between batches.
9. Waste equipment and batteries
Under the Portuguese regime for specific waste streams (Portuguese Decree-Law No. 152-D/2017, as amended, Directive 2012/19/EU), Micro Wire provides:
- Free "one-for-one" take-back: when you buy a new device, we take back your equivalent used device that performs the same functions — in store or on delivery, as agreed.
- Used batteries: you can drop them off free of charge at our store, with no obligation to buy.
- Waste received is passed on to licensed operators. Erase your data before handing in a device.
10. Governing law, disputes and changes
- These terms are governed by Portuguese law. If you are a consumer living in another EU country, you keep the protection of the mandatory rules of your country.
- For consumer disputes, you can use the Livro de Reclamações (Portugal's official complaints book) and the alternative dispute resolution bodies listed in Dispute Resolution.
- For disputes with business customers, the courts of the district of Coimbra (Portugal) have jurisdiction, to the exclusion of any other.
- We may change these terms at any time. Changes only apply to orders placed after they are published.
See also: Repair Terms · Privacy Policy · Cookie Policy
Last updated: October 2026.