Terms & Conditions
By validating an order on our website, by email, or by phone, you declare that you have read and fully accept these General Terms and Conditions of Sale. These terms have been drafted clearly to ensure complete transparency between Micro Wire and its customers.
1. Acceptance and Identity
The Company
The websites microwire.pt, microwire.eu, microwire.es, and microwire.fr are the exclusive property of:
Avenida Manuel Milheirão Nr 148
3070-743 Praia de Mira
NIPC: 516 154 940
Terms and Intellectual Property
- We reserve the right to modify these conditions at any time.
- Terms proposed by the customer in purchase orders are not valid without our express written agreement.
- Intellectual Property: We guarantee the use of third-party rights (trademarks, logos) only with the proper authorization from their owners.
2. How to Place Orders
Available Channels
- Website: Online stores (.pt, .eu, .es, .fr).
- Email: [email protected].
- Phone: 231 471 305.
- Physical Store: During opening hours.
Validity and Limits
Order Confirmation: Orders placed by email or phone are only valid after payment confirmation. A verbal or email order does not constitute a stock reservation or an obligation to supply until payment is received.
Age Verification: Processing the data of minors is only lawful for those over 13 years of age. Otherwise, authorization from parents/guardians is required.
Payment Deadline: Orders await payment for 5 business days. Without payment after this period, the order is automatically canceled.
Quantity Limits: Micro Wire reserves the right to limit the purchase quantity of any product per customer (anti-scalping measure).
3. Prices
- Validity: Valid prices are those posted on the site, in Euros (€), including VAT. (Prices on old social media posts are not binding).
- Quotes: Commercial proposals are valid for 7 days. After expiration, the applicable price is the one in effect on the site at the time of the order.
Warning: System Errors
In the event of a computer or typographical error resulting in a manifestly derisory/incorrect price, we reserve the right to cancel the order and refund the amount paid.
4. Payments
Online (Website)
Multibanco Ref. • MBWay • Revolut Pay / Apple Pay / Google Pay • Card (Debit/Credit) • Klarna (>€150) • Bank Transfer.
Physical Store
Cash (within legal limits) • Multibanco • MBWay • Transfer (with proof).
5. Transport, Stock, and Conformity
Stock Availability
- Out of Stock: In the event of a stockout after purchase, we will suggest an alternative or refund the amount.
- On Demand: Delivery times between 4 to 10 business days.
- Assemblies: Equipment requiring technical assembly (e.g., Desktops) have longer lead times.
Non-Conformity
If you receive an incorrect or incomplete product:
- Report it within 15 days.
- Keep the original packaging, accessories, and the product without signs of use so we can process the exchange.
Receipt and Damages
Shipments made via GLS, Correos Express, or CTT.
- Refuse the delivery if the box has visible damage.
- Hidden damages must be reported within a maximum of 24 hours. Late claims are rejected by the insurance company.
International shipping by postal service (CTT)
International postal shipments do not include transport insurance. In case of loss or damage, the responsibility for the goods lies with the customer. For shipments with insurance coverage, select the GLS or Correos Express method at checkout.
6. Legal Warranty and RMA
All new items sold to final consumers benefit from a 3-year warranty under DL n.º 84/2021.
Warranty for professional use (B2B)
Equipment and accessories purchased for use in a professional context.
Screens, chassis, connectors, and other parts intended for repair.
Replacement batteries intended for equipment repair.
The B2B warranty applies to purchases made with a company VAT number or under a reseller regime. In case of doubt, the framework is determined at the time of billing.
Process and DOA
- DOA (Dead on Arrival): Defects in the first 15 days have priority. If it is not repairable within 5 days, we will replace it (subject to stock).
- RMA: Requests opened in the Customer Area. We have 30 legal days for repair/replacement.
Warranty Exclusions
Warranty automatically rejected if there is:
- Physical damage (broken screens, bent pins, burn marks).
- Violation of seals or serial numbers.
- Misuse, poor installation, or VMODS.
Batteries — Warranty Scope
The warranty applicable to batteries — whether for final consumers (B2C) or for professional use (B2B) — exclusively covers manufacturing defects and does not cover natural degradation resulting from normal use. Under the normal wear and tear regime provided for in DL n.º 84/2021, the following situations are excluded from warranty coverage:
Capacity loss up to 20% of the nominal value (i.e., maintaining ≥ 80% of the original capacity) is considered normal wear and tear and does not constitute a defect.
Damage resulting from incorrect installation, including reversed connections, excessive force, or improper procedures.
Overcharging, deep discharging, exposure to extreme temperatures, or use of uncertified chargers.
Data Loss: Micro Wire is not responsible for data loss. It is the customer's sole responsibility to perform backups before handing over any equipment.
7. Force Majeure
Micro Wire cannot be held responsible for the failure or delay in fulfilling any contractual obligation when it results from circumstances beyond its reasonable control, including:
Earthquakes, floods, fires, or other calamities.
Including work stoppages by carriers or postal operators.
Legal restrictions, embargoes, states of emergency, or epidemics.
Delays, lost packages, or operational interruptions beyond our control.
Power outages, telecommunications, or payment system failures.
Global component shortages or supply chain failures.
8. Eco-Return (WEEE)
In accordance with Art. 13 of DL 102-D/2020, Micro Wire protects the environment and ensures:
- Free Take-back: Of waste electrical and electronic equipment (WEEE).
- One-to-One Basis: Reception of the waste product upon purchasing a new equivalent equipment that fulfills the same functions.